No. We pass your order on to our partners, who then send your item(s) out to you.
We pass on your return request to our partners. Send it back to them, and as soon as they receive it, we refund you.
That depends on your country. Check your national post office’s rules to be sure. Deliveries of Saachs Organics, Moroccan Naturals, Tabitha James Kraan and NAE Vegan come from the European Union; JORD, Svala and Hynt Beauty ship from the USA.
Yes, most items are 100% vegan. If not, we mark them as such (for example, some makeup may contain beeswax).